Terms & conditions

At all times we try to maintain a high level of efficiency and service.
Should you experience an issue with our service or products, please read the following information first, before contacting us.

 

 

Payment.
The payment for orders can be made by Paypal or by credit card without creating a PayPal account.

For a payment by credit card without Paypal account, the user must select "Paypal" in step 4 and confirm the order. On the Paypal page, he can to click on "Don't have a Paypal account? Pay with your credit card as a PayPal guest".


Order still saying 'processing'.
Orders are packed and posted from 9am-5pm, Monday to Friday. 
Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends. However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock.
BACKORDERS usually take no longer than 14 days. 
Please log into your account on the front page by clicking 'My Account' at the top. In here you will see your order status.


Purchase security.
All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.


My parcel has not arrived!
We can understand the frustration associated with a late parcel.
A late parcel could be the result of any number of reasons within the either countries postal system. 
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.


Wrong item received or parcel missing items.
We take our shipping and dispatch accuracy very seriously.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.
Contact [email protected] with the following information;
Order ID:
Problem with order:
Attach photos of the parcel and contents, as stipulated above.
Failure to follow the procedures above will result in a rejection of the claim.
Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.


Changes to orders after payment.
If you would like to change the details on your order you need to act quickly. 
Send to us an email for your request, but it does not constitute an agreement nor does it mean we can act upon your request in time.


Returns & refunds
If you are not happy with your Ninki-UP product you may return it back to the place of purchasefor a full refund on the price of the product. This must be done within 7 days of the purchase arriving and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified. 
We will repair or replace items based on our study of the product once it is returned to one of our warranty centers. Neo-prod accepts no responsibility for the improper installation and use of purchased products. 
Products MUST be returned to us for inspection.
Liability of the product is restricted to the sale price of the product.


Why do I have to register on the website to make an order?
You need to register so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section.


Do your listing prices include tax?
The prices include French VAT at 19.6%.

If you ordered outside Europe, it is your responsibility to pay any fees charged by your local customs or postal office, should they be incurred.


Other terms and conditions
Neo-prod is not responsible for typographical errors. Neo-prod reserves the right to cancel any order you have placed if there was a typographical error on the Neo-prod Store concerning the pricing or availability of any item you ordered when you placed the order. Neo-prod reserves the right to change the terms and conditions of sale at the Neo-prod Store at any time. Neo-prod may make changes to any products or services offered at the Neo-prod Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Neo-prod Store with respect to products and services may be out of date, and Neo-prod makes no commitment to update the information provided at the Neo-prod Store with respect to such products and services. Neo-prod reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Neo-prod Store, or to any portion of the Neo-prod Store, for any reason; (2) to modify or change the Neo-prod Store, or any portion of the Neo-prod Store, and any applicable policies or terms; and (3) to interrupt the operation of the Neo-prod Store, or any portion of the Neo-prod Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at the Neo-prod Store are governed by Hong Kong law, without giving effect to its conflict of law provisions. No Neo-prod employee or agent has the authority to vary any of the Neo-prod Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. Neo-prod's failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Neo-prod of any provision or any right it has to enforce these policies, nor shall any course of conduct between Neo-prod and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The Neo-prod Store provides access to Neo-prod international data and, therefore, may contain references or cross references to Neo-prod products, programs and services that are not announced in your country. Such reference does not imply that Neo-prod in your country intends to announce such products, programs or services.

Product Pricing: All prices are subject to change without notice. 
Product Specifications: All product descriptions and specifications are subject to change without notice.



Using the Ninki-UP's stand
Here are the guidelines for the use of Ninki-UP's stand in order to enjoy the best practices.
- The Ninki-UP's stand can be used to may places and ways but also different objects, it is the responsibility of the user to check and judge the appropriateness of its use in all circumstances and situations and must enjoy the stability and the slope of the surface on which rests the Ninki-UP's stand to prevent falling or sliding of the Ninki-UP's stand and touch pad or other objects on the support.
- Before you start using the touch pad, check it is centered on the Ninki-UP's stand and that everything is stable.
- Do not try to move the touch pad placed on the support Neo-prod. If necessary to move, always carry the touch pad separately and Ninki-UP's stand.
- The Ninki-UP's stands are not toys, they should not be used by children under 3 years without surveillance.


Quality of Ninki-UP's products
We are committed to providing high quality products. The finishing of Ninki-UP's stands are performed manually, the bonding, polishing or customizations of the arms and feet.
It is possible that some micro bubbles can be seen at the glued parts transparent, we control is especially the last point. The fact that some micro bubbles are visible argument is not a warranty or exchange, unless a lack of vigilance of our quality control.


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